Underwriting/New Business

  • Who do I call with an underwriting/new business question?

    Some companies will allow agents to call the home office direct with underwriting questions while others require agents to call their up-line office.  In any case, our office is always available to answer any underwriting question.  The following is a list of who to call:  

 

Company Phone Number
American General contact our office 
Assurity Life (800) 276-7619, press 3
Aviva

(800) 457-3557

Genworth Financial companies (888) 325-5433 x4300
North American (800) 800-3656 x27219
Transamerica Family Markets             (877) 454-4768, press 2
West Coast Life contact our office 

 

  • Where do I send new business/applications/underwriting requirements?

Company Regular Mail Address Overnight Address
American General

contact our office 

contact our office 
Assurity Life Assurity Life Insurance Company
P.O. Box 82533
Lincoln, NE 68501		 Assurity Life Insurance Company
1526 K Street
Lincoln, NE 68508
Aviva

Indianapolis Life Insurance Company
P.O. Box 14590
Des Moines, IA 50306-3590

 Indianapolis Life Insurance Company
611 Fifth Avenue
Des Moines, IA 50309
Genworth Financial companies

Life Insurance New Business
P.O. Box 320
Lynchburg, VA 24505-0461

 ATTN: Life New Business 
3100 Albert Lankford Drive 
Lynchburg, VA 24501
North American North American Company
P.O. Box 182541
Columbus, OH 43218-2541		 North American Company
250 East Broad Street, 4th Floor
Columbus, OH 43215-3711
Transamerica Family Markets Transamerica Family Markets
4333 Edgewood Road NE
Cedar Rapids, IA   52499		 SAME
West Coast Life West Coast Life Insurance Company
PO Box 830570
Birmingham, AL  35283		 West Coast Life Insurance Company
2801 Highway 280 South
Birmingham, AL   35223

 

  • Where do I fax applications/new business requirements?

 

Companies Fax # Missing
Requirements
Fax #		 Faxed Applications Accepted Details
American General contact our office  contact our office  contact our office   
Assurity Life (877) 229-5533 (402) 437-4606 Yes Cover sheet indicating name and policy number is required.
Aviva (888) 329-1329 or
(800) 531-0038		 (888) 329-1329 or
(800) 531-0038		 Yes Include cover sheet with policy number if available.
Genworth Financial companies N/A N/A No Faxed applications are NOT accepted.
North American (877) 595-8256 (877) 595-8256 Yes  
Transamerica Family Markets (319) 355-4997 (319) 355-4997 Yes Faxed applications must have new business coversheet.
West Coast N/A (205)268-3282, Attn: New Business No Fax requirements only.  Include policy # on requirement.

 

  • Who do I call on a case that has already been submitted?

    If you have a question regarding a pending case, you should first look for updates online at the company's website.  If you can not find an answer online, please refer to the following list with questions.

 

Company Phone Number
American General contact our office
Assurity Life (800) 276-7619, press 3
Aviva (800) 428-7031
Genworth Financial companies (888) 325-5433 x4300
North American (800) 669-9100
Transamerica Family Markets          (877) 454-4768, press 2 or contact our office 
West Coast Life     contact our office